TYPE:ServiceMODEL:TaosYEAR:2022
Overall very good experience
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Great communication on status of repair. Also, the repair was completed in a timely manner.
08-20-2025
Thank you for your positive feedback Mr. Kohlmeier! We're happy to hear that your service advisor Bill provided great communication while your vehicle was in for service and was able to service your vehicle in a timely manner. We greatly appreciate you and your business and hope you have a wonderful week!
TYPE:ServiceMODEL:JettaYEAR:2022
Bill was great this is my second time coming in and both times I had Bill and now Bill is the only person I want to have he always gives it to me straight As far as what the situation is what I'm looking at stays in communication with me answers any questions that I may have is a pleasure to work with the reason I didn't give it five stars was because when I was trying to schedule the appointment through the automated system it didn't understand what I was saying I was asking to schedule an appointment for my battery and it kept saying that I want to schedule an appointment for bad oil so I ended up having to go and schedule the appointment online instead and the price was a little more than I was expecting but Bill was honest with me about what it was going to be
TYPE:ServiceMODEL:AtlasYEAR:2024
Bill my service advisor is great. He is easy to contact and got quick responses. However when picking up my car after the repairs were done I was very frustrated. My car is kept in pristine condition. I have black finger prints in several areas of the car that took multiple attempts to clean.
08-18-2025
Thank you for your feedback Ms. Rombach! We're happy to hear that your service advisor Bill was communicative during your visit. We are deeply sorry to hear that your vehicle was not in the same condition as when you dropped it off. We will relay your concern to Bill and take the appropriate action.
TYPE:ServiceMODEL:TiguanYEAR:2022
Everyone was very nice and helpful.
08-18-2025
Thank you for your feedback Ms. Jolley! We're please to hear that our staff was nice and helpful during your visit. We can't wait to see you the next time you come in for your regular service; we hope you have an amazing week!
TYPE:ServiceMODEL:Jetta GLIYEAR:2022
Nicole was the best! So friendly and nice and makes coming here such an easy process.
08-18-2025
Thank you for your positive feedback! We're happy to hear that your service advisor Nicole was friendly and nice during your service visit to make it an easy process. We strive to make everyone's visit easy!
TYPE:SalesMODEL:TiguanYEAR:2025
Everyone I encountered was so helpful and went out of there way!!
TYPE:ServiceMODEL:AtlasYEAR:2019
When ever I need service done on my car, they ensure that everything is done right and in a timely manner. I trust them to do the job right the first time and have never had any issues with work done.
08-18-2025
Thank you for your feedback Mr. Trejo! We're happy to hear that we service your vehicle in a timely manner and ensure that everything on your vehicle is up to standard. We greatly appreciate you and your business and hope you have a wonderful week!
TYPE:ServiceMODEL:TiguanYEAR:2021
08-15-2025
Thank you for your feedback Ms. Jones. We're sorry to hear that parts were not available and that the communication between you and your service advisor Bill were not up to great expectations. We will address and review your concerns.
TYPE:ServiceMODEL:JettaYEAR:2025
The service Advisor did a great job, the car was ready within the suggested time and the work was done well. Very pleased!
08-15-2025
Thank you for your feedback Mr. Wozniak! We're happy to hear that your service advisor Nicole was able to service your vehicle in a timely manner. We do apologize for any inconvenience about the price of our oil changes; coupons do circulate weekly on our website! We hope you have an awesome weekend!