TYPE:ServiceMODEL:PassatYEAR:2018
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
My visit at Gunther VW for a scheduled oil change was average. I sat for two hours with no one updating me with the progress of my vehicle. I have been a loyal VW owner for 30 years and until I moved to NSB I always went to David Maus VW for my car service needs. Every visit with them I was treated like I was part of their family. Two years at Gunther VW and I am still just a person sitting in their waiting area taking up space.
10-04-2024
We appreciate the feedback Mr. Grooten and we apologize for not offering you the customer service you deserve as our guest. We are very sorry to hear that we do not make you feel apart of the Gunther family. I can assure you we value you as a customer and we will take your feedback into very careful consideration moving forward. Thank you again.
TYPE:SalesMODEL:TiguanYEAR:2024
Mike was absolutely amazing! We bought a 2024 Tiguan SEL R-line. We drove all the way from Jacksonville to buy this with Mike. The sales manager, Colby, was very nice and friendly as well!! Everyone was very helpful and made this process very smooth! I would recommend all of my friends and family to buy a car with Mike!! Thank you again!