The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Danny O.10-23-2024
TYPE:ServiceMODEL:AtlasYEAR:2022
Dropped my car off for a scheduled appointment 20 mins early. When I arrived, a porter grabbed my keys very politely and prepared the vehicle for check in. I then proceeded inside to check in. I immediately encountered an apparent frustrated service advisor. I saw him attempting to call someone and then throwing the cell phone on to the counter directly behind the service desk. While getting me checked in he seems unfocused I had to give him my name 3 times and at the same time he is eating something out of a small bag (candy perhaps).
The scheduled service was for a simple oil change. A little over two hours alter the scheduled service time I returned to the dealership to see it still parked in the same spot. Had a discussion with the service advisor and suggested that I would be willing to leave the car overnight and get a recall taken care of in addition to the oil change. He responded, “yes, I can absolutely get that done for you”. So I left the vehicle and went back home which is 30 min away to pickup my kids from school. About 4 hours later, he calls me and lets me know the vehicle is ready to be picked up. It was obvious he had forgotten about the recall which was the only reason I agreed to leave the vehicle overnight. I said, “so now you are doing the recall work”. He replied awkwardly, making it obvious he forgot all about it, “ oh, we have to order parts so we can’t do it until next week. This is probably one of the most incompetent and unprofessional interaction I have ever experienced in a service facility, even Jiffy Lube is more professional than this.
10-24-2024
We sincerely apologize for your this unacceptable experience you have had with us. We would like to get in touch to see if there is anything we can do for you, Mr. Oliveira. Please give us a call.
Nina H.10-22-2024
TYPE:ServiceMODEL:TaosYEAR:2022
Appointment was on schedule and service completed very fast. It also included another service not originally scheduled. Very pleased.
10-24-2024
Thank you for the positive feedback, Mrs. Hargrove! We appreciate you and are very happy to hear to you were very pleased with your service.
Cynthia S.10-22-2024
TYPE:ServiceMODEL:TiguanYEAR:2023
Easy Hand Off and Great Service
10-22-2024
Thank you for your kind and positive survey, Cynthia! We certainly appreciate it.
Janet C.10-21-2024
TYPE:ServiceMODEL:PassatYEAR:2018
Becky B.10-20-2024
TYPE:ServiceMODEL:TaosYEAR:2023
Nelson J.10-19-2024
TYPE:ServiceMODEL:TiguanYEAR:2024
I got right in with no waiting. The waiting area was clean and pleasant. Work was completed in a relatively short time. The lady at the checkout was very professional and kind. In all a pleasant experience.
10-21-2024
Thank you so much Mr. Jones for your review. We appreciate your positivity as well as your acknowledgement of our friendly and professional staff. We are very pleased to hear you had a pleasant visit with us.
Alfonso P.10-19-2024
TYPE:ServiceMODEL:AtlasYEAR:2021
John G.10-18-2024
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Staff was courteous, service was completed quickly. Not impressed though with the addition of a 3% surcharge for credit card use. While I would understand this maybe in a small local business, it's not expected from a very large family of dealerships.
10-21-2024
Thank you for your positive acknowledgement of our courteous staff as well as the quickness of your service. We understand your unhappiness with the surcharge and we do apologize for any inconvenience it may cause you.
Lawerence D.10-18-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I made appointment for recall on my car and even stated what the recall was for. Upon arrival at schedule time, I’m told they did not have the specified parts. Was told they would call me when parts arrived. Why would I be scheduled when the parts were not available. This should have been confirmed before I was scheduled and had to drive 40 miles. The service manager overheard and told the representative that the part was available as it was allocated to another customer and they weren’t there. When they show up they will not be able to have the recall done.
10-21-2024
We are sorry to hear that your visit with was not enjoyable. We certainly agree that there should've been a more thorough scheduling process regarding the needed parts for your vehicles recall. We do apologize for your recent experience and we will take your review into consideration moving forward.
