TYPE:SalesMODEL:Jetta GLIYEAR:2025
Jarred was a wonderful help in my decision to purchase a car. He was thoughtful to my needs and my budget. I would purchase a car here again.
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
Friendly staff. They kept me posted on how the maintenance was going and the time frame
11-11-2024
Thank you so much for your kind review! We appreciate your feedback and are happy to hear you enjoyed your service experience with us.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:SalesMODEL:Jetta GLIYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025
The dealership did not communicate well and did not listen to us as we worked through the purchase.
TYPE:ServiceMODEL:PassatYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2021
The dealership was clean and pleasant. Although did try to add every service possible I was able to decline. When I got home and went to install a new air filter I noticed that the tech at VW had left half the filter box screws unfastened. I looked further and noticed that both battery terminal covers were missing. I found the positive one on the vents under the hood near the windshield. The negative was gone. The tech had tested the battery and showed picture of air filters so I know they removed both. Lack of care to detail makes me happy that I declined expensive service and will have it done at home by my own mechanic.
11-07-2024
We are so sorry to hear that your service with us was not held to the standard we try to provide here. We apologize on behalf of our technician who was not considerate or mindful of your vehicles service. We certainly appreciate the feedback and we will take the time to be more considerate and pay attention with future services.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
great customer service; timely repairs; comfortable and clean customer waiting area; friendly employees.
11-07-2024
Thank you so much for the positive review Mr. Robinson! Your acknowledgement of our friendly staff, waiting room and the time it took to complete your repairs. We truly appreciate your kindness!
TYPE:ServiceMODEL:TiguanYEAR:2023
This was my first vehicle maintenance. Staff were nice and greeted me with a smile. The process was easy.
11-07-2024
We are happy to hear you enjoyed your first maintenance on your vehicle. We do apologize for the long wait while servicing your vehicle. Thank you so much for the positive review!