The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
James C.12-28-2024
TYPE:ServiceMODEL:TaosYEAR:2024
My appointment was set up for Thursday @ 10:00am. Thursday afternoon I called to check the status and the lady said it wasn’t even in the shop yet and wouldn’t be until the next day. I asked what the point of having an appointment was if my car doesn’t make it in the shop when scheduled? She had a lame excuse of “you made the appointment with your advisor and because of the holidays we are backed up”. That makes no sense at all! So, a simple inspection and replacement of an easy to replace part, took 3 days. At time of appointment setup, the lady said it would take a couple of hours. I should have been given a courtesy car! Unacceptable!!!
12-30-2024
Thank you for the honest feedback. We apologize for any inconvenience this may have caused you and we certainly agree that it is not acceptable. We will take your review into careful consideration and make sure moving forward we provide a more timely experience for all customers.
Karen N.12-28-2024
TYPE:ServiceMODEL:JettaYEAR:2024
Because you keep sending the surveys and notices to the wrong person. Only own Toyotas.
12-30-2024
We apologize for having the wrong email on file. We will look into it further have this fixed, thank you.
Andrew L.12-27-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Jared was the rep who answered our initial phone call. He answered our questions and had vehicles ready for us to try upon my arrival. I was purchasing this car with my parents back in Maryland. He was very accommodating and worked with us to get the monthly lease price down to meet our budget while still maintaining the features we wanted. Finance and trade services were smooth. Our trade's plates ended up being left at the dealer after the sale, and Jared got them back to us in Maryland in a timely manner.
Veronika I.12-26-2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Service takes long but then I had to wait 45 mins for the "final touches" to get my car washed. So my pil change ended up taking 2 hours while I sat there waiting.
12-27-2024
Thank you so much for the feedback, Ms. Ike. We apologize for not completing your service in a timely manner and we will certainly take this into careful consideration to ensure the timeliness of future services for you and our other guests. We appreciate your honest review and wish you a very happy new year!
John H.12-26-2024
TYPE:ServiceMODEL:TaosYEAR:2022
Rose K.12-25-2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Kimberly S.12-24-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Samantha H.12-23-2024
TYPE:ServiceMODEL:AtlasYEAR:2023
I had an appointment at 9:00am, dropped my car off at 8:56am. I asked if it should be 1.5-2 hours (since it’s been that time frame the last 2 times) I was told probably closer to 2 hours but yes. I used the shuttle so I was not waiting at the dealership. I called the dealership around 1040 to get an update since the link for the update still said drop off completed only. The service rep told me it wouldn’t be done until 11:30. I explained I have an appointment and 2.5 hours for an oil change is crazy and to please send the shuttle back to me. She said she will and since I asked for no car wash it’ll be done in a couple mins. I also get notified if my door opens, windows down, etc and did not receive that notice until 11:09. I called the shuttle driver about 10 minutes later because I had a feeling he wasn’t notified to pick me up, which he was not. My oil change ended around 11:40. In total my oil change was 2 hours and 44 minutes. This is completely unacceptable especially since I had an appointment at 9:00am.
12-23-2024
Thank you for your feedback Ms. Hardee. We deeply apologize with the wait time that it took to complete your oil change. We understand your frustrations and will address your concerns so we are better prepared the next time you or any customer come in for service. We hope you have a Merry Christmas!
Catherine G.12-22-2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Very professional
Scott C.12-22-2024
TYPE:SalesMODEL:TaosYEAR:2024
Everything went well and at a fast pace with very little waiting around, straight forward and informed service, an enjoyable experience.
