TYPE:SalesMODEL:JettaYEAR:2025
5 stars
Average Score (374 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2025
Kind, efficient, listened to what I wanted
TYPE:ServiceMODEL:PassatYEAR:2020
Made appt and wasn’t told until arriving that they would need my car for a week; poor communication; will not be back
01-27-2025
Thank you for feedback Mr. Kerns. We apologize for having poor communication on our end during your service. We will take your feedback into very careful consideration moving forward. Thank you, have a great day!
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:PassatYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2023
Appoinment time perfect, Customer service perfect, Mechanical work perfect, Service(parts deparment need help)
01-23-2025
We are very sorry to hear that we were not on par with our parts department compared to other aspects of the business! While we are happy we were able to provide you a good experience with the vehicle service and customer service, we will take your feedback regarding the parts department into consideration in order to provide a better experience in the future for all of our guests. Have a great day Mr. Cruz!
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Danielle is great and very helpful
01-23-2025
Thank you so much for the positive feedback Mr. Smith! We appreciate your kind review and are very happy to hear your advisor was helpful to you!