TYPE:ServiceMODEL:JettaYEAR:2022
Average Score (374 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2023
Same day service was quick, easy and thorough. The staff were all friendly and informative.
02-21-2025
Thank you so much for the positive feedback! We appreciate your acknowledgment of our friendly and we look forward to seeing you again for future services!
TYPE:ServiceMODEL:PassatYEAR:2018
You charge a 3% additional fee to use a credit card and you do not accept personal checks. So we are stuck paying cash. Secondly your prices on the internet when scheduling service do not match the prices charged at the dealership.
TYPE:ServiceMODEL:Golf RYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2021
Nicole has been wonderful to work with. She has always been the one to help us since we started coming to the dealership. Extremely helpful with everything we have needed or have had questions with.
02-18-2025
Thank you so much for the kind review! We really appreciate your honesty and kindness. Nicole is an amazing advisor and we are very happy to hear that you were pleased with her service! Thank you again and we hope you have a wonderful day!
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2021
Greeted promptly service was done in a reasonable time
02-11-2025
Thank you so much for the honest and kind review. We do apologize for any difficulty you had during the scheduling and follow-up communication process. We will certainly take these concerns into consideration to provide an overall better experience for our guests. Thank you again and have a great day!
TYPE:ServiceMODEL:JettaYEAR:2024
Customer service was as expected, respectful, courteous, keeping it professionally. They explained the issue very well and my concerns were covered with their explanations. Still, I am curious how everything cam back normal on my car after the inspection, supposedly, they performed. How do I know this, you might think. Well, it is very simple. My car was four-wheels on the ground all the time. So, how they looked at my exhaust system and suspension or my shock absorbers? What about leaks? How did they look under the vehicles for leaks with removing the splash guard? They never opened the hood of the vehicle yet, they check the transmission for any type of fluids? Imagine how my trust level is after that.
02-10-2025
Thank you for your feedback. We apologize for not giving you the proper solutions for your concerns. We will review your concerns so we are better prepared for any of our customers. Thank you and we hope you have a great day!