The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Brittany H.03-12-2025
TYPE:ServiceMODEL:TaosYEAR:2022
I have a Taos S model (does not have adaptive cruise control)
They tried to charge me $350 for aligning my tires for adaptive cruise control. INSANE thieves. If you’re going to try to rip somebody off, at least make sure their vehicle has the feature you’re trying to scan them with. Idiots
Got a discount for my oil change and a car wash (my vehicle came back smelling like weed) so my service consultant offered me an air freshener.
I can’t wait to get rid of this car and never deal with VW garbage humans and vehicles again
03-13-2025
Thank you so much for the honest feedback. We will take this into very careful consideration moving forward to provide a better overall experience for you and our customers.
William A.03-09-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Service was completed quickly and the staff were incredibly friendly.
03-10-2025
Thank you so much for the kind words and recognition of our friendly staff! We are very happy to hear that we were able to complete your service in a timely manner. We do apologize for the surcharge on credit card transactions and we will certainly take your feedback into consideration. We appreciate your honesty and we hope you have an amazing day!
Judy B.03-09-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
We like the ease of having the car serviced at a VW dealership. What we don't like is that they are always trying to sell us other services while there for an oil change. These services are not an immediate issue and the costs are highly inflated and discretionary. What concerns me is that when there is an issue that must be addressed immediately we will not know it.
03-10-2025
Thank you so much for the feedback! We do apologize for recommended services being pushed during your service. We always want to be transparent about potential services and we strive to keep you informed on any services your vehicle may need while it is in our shop. We appreciate your honesty and we look forward to seeing you for regular maintenances. Have a wonderful day!
Amy S.03-09-2025
TYPE:SalesMODEL:Golf GTIYEAR:2024
Sales and finance folks were very straight forward.
Von E.03-08-2025
TYPE:ServiceMODEL:JettaYEAR:2023
I brought my 2023 jetta to change the transmission fluid because I thought this was an authorized dealer and can do it properly! So the adviser said to change properly the fluid we need a day, I said ok! The next day, he called me and say before they didn't start the service(change the fluid) he wants to confirm the price that it going to cost me over $500 instead of $350 because he didn't know that my jetta has 8 automatic transmission!, what? I know that, but he didn't know, he works in the volkswagen service and he didn't know! I said, "Don't do it. I'll pick up the vehicle!" After that, he said moment, and "ohh you know it actually almost done, we did change fluid!" What? You just told me He wants to confirm the price before they start the service!!! Now the question is, should you trust this dealership and service?
This is totally unacceptable, you are an authorized dealership!!!
Adviser- Joel, manager - Mike.
03-10-2025
Thank you for the feedback Mr. Evgenii. We appreciate your honesty and we will take your concerns into very careful consideration.
Denise S.03-07-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Was very easy to connect with and stay in touch with my consultant, Joel.
03-07-2025
Thank you for your kind feedback! We are very happy to hear that communication with your advisor was good. We will certainly take your feedback regarding the battery testing procedure into consider! Thank you again and have a great day!
Brian L.03-07-2025
TYPE:SalesMODEL:Golf GTIYEAR:2024
Susan D.03-05-2025
TYPE:SalesMODEL:TaosYEAR:2025
Salesman Eddie was great. Very straightforward and made the transaction easy.
Roger F.03-03-2025
TYPE:SalesMODEL:TaosYEAR:2025
Johnny C.03-02-2025
TYPE:SalesMODEL:TaosYEAR:2025
Easy deal. I was very not looking forward to being there all day. Arrive at 11, out by 1 with what I wanted…
