TYPE:ServiceMODEL:ArteonYEAR:2019
On time service but a day later realized that service tech did not reset the "oil change due" indicator light. Will need to bring it back in again to get it done.
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
03-31-2025
Thank you so much for the feedback. We apologize for the inconvenience of our techs not having turned the light off, whenever it is most convenient for you please stop by so we can have that reset. Have a wonderful day!
TYPE:ServiceMODEL:JettaYEAR:2021
You are the best around.
03-31-2025
Thank you so much for the positive review! We look forward to seeing you and regularly servicing your vehicle in the future!
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
my car never got washed
TYPE:ServiceMODEL:AtlasYEAR:2024
I live in Jacksonville Florida and I drove 150 miles round trip for this service. Nicole was the best Service Advisor I have had by far since owning any Volkswagen vehicles (Golf, Jetta, GLI, Atlas). My visit was nothing special, I just needed an oil change and tire rotation. You can get those just about anywhere and certainly within the Jacksonville area. Nicole was extremely kind and made the whole drive up there worth it. She was extremely polite, she kept me informed about throughout the duration of the service (Roughly 2 hours), and made great recommendations. She walked me to my car when the service was completed and made sure I was satisfied before I left. Nicole is a Rockstar and I will 100% be returning for my next services (even though I have a VW dealership 5 miles away from my house.
03-27-2025
Thank you so much for your kind feedback! We are thrilled to hear that Nicole was providing you with the best service and we look forward to seeing you again in the future! Have a wonderful weekend.
TYPE:ServiceMODEL:ID.4YEAR:2023
I had a recall done on my ID4 which took 2 weeks to get done. It was my only car and was given a gas loaner. Need to provide electric as I should not have to pay for gas.
03-27-2025
Thank we so much for the review! We do apologize for not having an electric vehicle that we were able give you for a loaner vehicle but we do thank you for your cooperation with being provide a gas vehicle. We look forward to servicing your vehicle and we hope you have a great weekend!
TYPE:SalesMODEL:JettaYEAR:2025
Weird experience to say the least. Salesman basically was nice, gave us the deal we asked for, set us up for the purchase, than disappeared. We never saw him or spoke to him again. Everything else was well done, but the condition of the vehicle after getting detailed for take home was horrible.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2025
Every one was so help full answering any questions about every. Thing
TYPE:ServiceMODEL:ID.4YEAR:2022
Waited a week to get simple issue resolved. Then when I asked why tge service manager said it was a parts ordering problem, that the part wasn't ordered in tge appropriate time. If that was the case, I should have been given another car. I used my id4 every day. This was not at all a good way to deal with customers
03-22-2025
Thank you for your feedback Mr. Slusarczyk. We are sorry to hear about the miscommunication about parts for your vehicle. We will address your concerns so we are better prepared the next time you or any customer come in to our service department.