The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
James B.04-25-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
If I could give a zero I would. We have spent a lot of money at Gunther over the last 30 days $6,000.00. We forgot our 20% coupon and called as soon as we go home asking for a return call. Next day no call we called again. No call, next day left 2 calls no call back. Finally, called again and rescheduled service person. I was told it was too late to use coupon. I explained we have been trying to reach someone since we left. I was told it was too late for coupon! I asked to speak to a Manager and if I would hear from them today and I was told yes, but they will tell you the same thing. I have had no return call. This is poor customer service. I know it can be done!!!! Along with this our truck was there for 8 business days and we had to ask about the truck not them letting us know.
04-28-2025
Thank you for your feedback Mr. Bowman. We greatly appreciate your feedback. We deeply apologize in the lack of communication during your service visit. We will address your concerns promptly.
Robbi M.04-24-2025
TYPE:SalesMODEL:JettaYEAR:2025
The staff were able to answer my questions without high pressure sales tactics
Michael B.04-22-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Rachel C.04-21-2025
TYPE:SalesMODEL:AtlasYEAR:2024
Daniel L.04-17-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
Todd E.04-16-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Good service
04-17-2025
Thank you for your feedback Mr. Emersen! We're happy to hear that your service advisor Bill and our staff were able to provide you with great service. We greatly appreciate you and your business and hope to see you soon for regular scheduled maintenance!
Nadine A.04-14-2025
TYPE:SalesMODEL:TaosYEAR:2025
My salesman, Jared, was professional and a pleasure to deal with.
Ashley C.04-12-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
04-14-2025
Thank you for your feedback Ms. Clay. We deeply apologize that a loaner vehicle was not available at the time of your service. We do tell our customers that loaners are a couple weeks out just to make sure we have a loaner returned by the time of your appointment. We apologize again and will address your concerns so you or any customer that comes in has a great experience.
Jason C.04-11-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Milagros A.04-11-2025
TYPE:ServiceMODEL:TaosYEAR:2024
04-11-2025
Thank you for your feedback. We are sorry to hear that our service department may not have been able to fix the issue with your vehicle. We will review your concerns so we are better prepared the next time you or any customer come into our service department.
