TYPE:ServiceMODEL:JettaYEAR:2024
Paid attention to me, she kept me informed throughout. Was the best service rep i've had at Gunther and Ive had many. Excellent.
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-01-2025
Thank you for your positive feedback Mr. Socha! We're glad that your service advisor Nicole was attentive and kept you informed during your service visit! We hope you have a great rest of your week and have a safe 4th of July!
TYPE:ServiceMODEL:Golf RYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
Nicole has been absolutely amazing. Since I have been working with her all my concerns have been addressed and answered.
06-30-2025
Thank you for your feedback Ms. Strawder! We're so happy to hear that your service advisor Nicole always addresses your concerns on your service visits. We greatly appreciate you and your business and can't wait to see you soon! Have a wonderful week!
TYPE:SalesMODEL:TaosYEAR:2025
Salesman made buying easy and convenient.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
they called me a few hrs after I dropped off my car and told me a price and that they had the part ( sensor) in stock with out any kind of breakdown. I said I need it fixed to get to my chemo treatment and a trip I was going on so I had them do it other wise they were to charge me for an extensive diagnosition of +$100.00. not 20 mins later they call me and tell me that my car was don and was sending someone to pick me up. I get there and look over the paper work and the part only cost 42 bucks but they charged me for 3+ hrs of labor when they were finished within 20 mins. I then asked for the good will program that is offered since my 4 year old car which has just over 28k miles and was only a few months out of warranty. I was then told by my service manager that in order to get the good will they would have to do the extensive diagnosition and the car had to stay the night and then I aske him did you not already do that since you told me that you had to charge me for one if you did not do the work ?? He just had a dumb look on his face and told me that that was VW Americas policy. He knew since I told him I had a DR's appointment the next day and no ride I was in the corner and no choice but to pay and get my car. I then called VW America and they told me that was not VW Americas policy and it was the dealers discretion to do the good will program not VW America and do not require cars to stay over night for the good will program. He flat out lied to me. After doing a little more research the service department at Daytona VW is rated one of the lowest. Then after picking up my car none of my sensors were even working and service department was closed. I found a place that was still open that worked on VW's and they looked at the sensor that was replaced and it was not fully connected and they snapped it in at no charge.
06-26-2025
Thank you for your feedback Mr. Dunbar. We are deeply sorry to hear that you were not provided with a positive service experience. We will review your concerns and address them promptly.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Nicole was awesome. Professional, kind and communicative. She is an asset to the service department and a was a pleasure to work with.
06-24-2025
Thank you for your feedback Mr. Sutherland! We're very happy to hear that your service advisor Nicole was professional and communicative during your service visit. We greatly appreciate you and your business and hope you have a wonderful week!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
Bill was great!! Everything was done as promised. He made it easy and on time !
06-23-2025
Thank you for your feedback Mr. Nash! We're happy to hear that your service advisor Bill made your visit easy and your vehicle was promised on time. We will strive to make the process better for replacing parts for you or any customer in the future. We hope you have a great week!
TYPE:ServiceMODEL:JettaYEAR:2025
Arrived for 8:15 appt. Checked in. Later told by Service Advisor that part they ordered was on back order and hadn’t arrived. No one had notified me or the Service Advisor. Got car washed and left.
06-23-2025
part went to back order will contact customer as soon as part is available