TYPE:ServiceMODEL:JettaYEAR:2019
Average Score (393 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2024
Close to where I live, friendly and helpful staff, and stay on top of letting me know what’s happening with my car.
TYPE:ServiceMODEL:PassatYEAR:2018
The service was impeccable and the price reasonable. The car drives like new, thank you!
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Upon our arrival, Eddie Dacunha greeted us and introduced us to the ID. Buzz right away. He walked us through the features, explained the differences between the trim levels, and helped us narrow down our preference. Within a few days, Eddie had the exact vehicle we wanted at the dealership. The next step was managed by John Fillion, who delivered the vehicle directly to our home. He has been attentive to our questions and proactive in addressing everything we needed. Lastly, we worked with Daniel Blair in the financing department. He clearly outlined the terms of our preferred deal structure and demonstrated both patience and excellent communication. Overall, our experience has been exceptional, and we’re happy to recommend this team to anyone interested in owning a VW. Thank you!
TYPE:ServiceMODEL:AtlasYEAR:2019
My service consultant, Nicole Gamache was great, she was knowledgeable, communicated clearly and often and took time to understand my concerns.
09-22-2025
Thank you for your positive feedback Mr. Oliveira! We're happy to hear that your service advisor Nicole provided clear information and took the time to understand and address your concerns. We are also happy to hear that our staff was friendly and was able to provide you with great customer service!
TYPE:ServiceMODEL:AtlasYEAR:2019
Tire pressure sensing system is malfunctioning. Service writer acknowledged this, but advised that even though it's under warranty, VW will not address it. Does that make sense to you? I assume they are looking for another class-action lawsuit....kind of like the one for the turbochargers. I'd like a response please.
TYPE:ServiceMODEL:JettaYEAR:2023
The staff is always the friendliest, they care about my time and needs.
09-22-2025
Thank you for your feedback Mr. Melanson! We're happy to hear that our staff was friendly and took care of your vehicle's needs. We greatly appreciate you and your business and hope you have a wonderful week!
TYPE:ServiceMODEL:PassatYEAR:2022
Great communications Kept my car to check it out and make sure nothing else was wrong Fair price except the 3% to pay by credit card